Resource center · Help
How working with us actually works.
Practical answers about projects, support, hosting, product access, and billing. Can’t find what you need? Ask us directly.
Getting started
- Do you work with small businesses?Yes. Many of our clients are small and mid-sized businesses. Here is how we keep engagements right-sized and what a sensible first project looks like.
- How do I start a project with Syntonyl?What happens from your first message to a signed scope, what to include in your inquiry, and how quickly you will hear back.
- What should I prepare before a first call?A short list of what helps us understand your situation quickly, from goals and current systems to budget range and decision makers.
Projects & delivery
- How are projects run day to day?Weekly demos, preview links, written decisions, and quality gates. What working with our team looks like once a project starts.
- How long does a project take?Typical timelines for websites, automations, platforms, and security work, and the factors that make projects faster or slower.
- What happens if the scope changes?Scope changes are normal. Here is how we handle new requests, keep the budget visible, and protect the timeline.
Hosting & support
- Can you take over a system someone else built?How we assess, document, and stabilize an inherited website or application before we take on operations or new features.
- How do I request support?How existing clients report issues, what information speeds up a fix, and how urgent problems are handled.
- What does managed hosting include?What is covered in our hosting and care plans, from SSL, CDN, and monitoring to updates, backups, recovery, and support, and how plans differ.
Products & access
- Do your products replace our existing software?Our products work alongside the systems you already rely on. Here is what each one replaces, and what it deliberately does not.
- How do I get access to IVOKER, PursuitBid, or Zacello?Our products are introduced through demos and private onboarding rather than open sign-up. Here is how access works for each one.
Billing & agreements
- How does billing work?Fixed-price builds, hourly services, and recurring plans. How we invoice, what is confirmed in writing, and what may be billed separately.
- Who owns the code and content you create?How ownership, licensing, and handoff of code, designs, and content are handled in our written agreements.
Security & data
- How do I report a security issue?How to report a suspected vulnerability in our website or products, or a security incident affecting a system we operate for you.
- How do you protect our data during a project?Scoped access, agreed sharing channels, written authorization for changes, and clean offboarding. How we handle your systems and data.
Bring the goal. We’ll shape the technical path.
Tell us what needs to work better. We reply within one business day with a clear next step.