Existing clients use the support channel agreed in their engagement. If you are unsure which that is, use the contact form and mention your organization.
A good support request includes what you were trying to do, what happened instead, when it started, who is affected, and a screenshot if possible. Never send passwords. If access is needed, we will arrange it securely.
Urgent issues, such as a site that is down or a suspected security incident, are triaged first. Response expectations, including any after-hours coverage, are set out in your agreement.
Step by step
- Describe what you expected and what happened.
- Note when it started and who is affected.
- Attach a screenshot if you can.
- Mark it urgent only if work is blocked or security is at risk.