Help · Security & data

How do I report a security issue?

How to report a suspected vulnerability in our website or products, or a security incident affecting a system we operate for you.

If you believe you have found a vulnerability in syntonyl.com or one of our products, report it through the contact form and select Cybersecurity & Resilience as the service. Include enough detail to reproduce the issue, but no sensitive data.

If you are a client and suspect an incident in a system we operate, such as unusual sign-ins, unexpected changes, or ransomware, contact us immediately through your agreed support channel and mark it urgent. Do not wipe affected machines, because evidence matters for recovery.

We acknowledge good-faith reports promptly and ask that you give us reasonable time to fix an issue before disclosing it publicly.

Bring the goal. We’ll shape the technical path.

Tell us what needs to work better. We reply within one business day with a clear next step.