Glossary · Security & resilience

Phishing and business email compromise

Deceptive messages that trick people into revealing credentials, opening malware, or sending money, including fraudulent payment requests from compromised accounts.

Phishing uses email, text, or calls that appear legitimate to get someone to click a link, enter a password, or open an attachment. Business email compromise is a costly variant in which attackers use a compromised or look-alike account to request a payment or a change to bank details, often timed around a real invoice.

Defenses combine technology and process. MFA limits the value of stolen passwords, email filtering catches many attacks, and short, regular training helps staff recognize warning signs. A firm rule that any change to payment details is verified by phone, using a number already on file, stops most payment fraud.

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