Managed IT for healthcare practices
Ongoing monitoring, updates, backups, device support, and help desk for healthcare practices, so technology problems do not interrupt patient care.
Most independent practices do not have in-house IT. Technology problems fall to an office manager or a provider, and they tend to surface during clinic hours, when a workstation fails, the printer stops, or someone is locked out of email.
We take clear responsibility for the practice's agreed systems, including workstations, email, network, backups, and the applications staff rely on. That covers monitoring, applying updates, supporting users, and keeping documentation current, with response expectations agreed in writing.
Things to keep in mind
- Clinical and EHR application support stays with the software vendor. We support the systems around it.
- Agree what happens when an issue affects patient care.
- Keep vendor contacts in the runbook.
How it works
Onboard
Document devices, accounts, software, vendors, and who to call.
Stabilize
Fix recurring issues and close obvious security gaps.
Operate
Monitor, patch, back up, and support users under agreed response times.
Review
Regular reviews turn incidents and requests into improvements.
Frequently asked questions
Do you support our EHR?
We support the computers, network, and access it runs on, and coordinate with the vendor for application issues.
What does it cost?
Plans start at $250 per month for hosting and scale with the systems and response expectations.
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Tell us what needs to work better. We reply within one business day with a clear next step.